Privacy Policy for Cloud IX: Last Updated: February 7, 2024
Welcome to the Privacy Policy for Cloud IX, a comprehensive resource and support platform dedicated to providing invaluable assistance and guidance to individuals who have experienced sexual assault, both directly and indirectly. At Cloud IX, we prioritize the protection and confidentiality of your personal information. This detailed Privacy Policy elucidates how we collect, utilize, disclose, and safeguard your data when you interact with our services, which include two chatbots, Sky and Nimbus, and our mobile application through Helios and Stratos. By utilizing Cloud IX, you expressly consent to the practices delineated herein.
1. Collection of Information We conscientiously collect various types of information to enhance your experience with Cloud IX: 1.1 Personal Information: When utilizing our services, you may opt to provide us with personal details, such as preferred locations, preferred contacts, and any other pertinent information you elect to share, such as trigger words. 1.2 Chat Data: Interactions with our chatbots Sky and Nimbus may result in the collection of conversation content, including interaction time, replies, and content agreements. We will not collect confidential information regarding previous incidents. 1.3 Usage Information: To refine our services, we collect data regarding your usage patterns, encompassing interactions with features, session durations, and any encountered errors or system crashes. 1.4 Device Information: Information pertaining to your device, including unique identifiers, operating systems, and mobile network specifics, may be collected to optimize our services for your specific device.
2. Utilization of Information Your information is employed for the following purposes: 2.1 Provision of Services: We utilize collected data to furnish and enhance our services, ensuring comprehensive support, resources, and guidance for survivors of sexual assault. 2.2 Personalization: Information provided allows us to tailor your Cloud IX experience, facilitating personalized recommendations and content that align with your preferences. 2.3 Communication: Your email is utilized to reclaim lost passwords, and potentially disseminate important updates concerning our services. 2.4 Analytics: We may utilize collected data for analytical purposes, monitoring usage trends, assessing feature effectiveness, and diagnosing technical issues to optimize user experience.
2.5 Legal Compliance: In adherence to applicable laws, regulations, or legal processes, we may employ usage information to safeguard our rights or those of others.
3. Data Storage and Security Cloud IX is engineered to prioritize the confidentiality and security of your data: 3.1 Local Storage: Your data is exclusively stored locally on your device, circumventing transmission to or storage on external servers to uphold utmost privacy and confidentiality. 3.2 Encryption: Industry-standard encryption techniques are employed to fortify your data, thwarting unauthorized access and safeguarding against breaches of confidentiality. 3.3 Security Measures: An array of security measures is implemented to fortify your data against unauthorized access, disclosure, alteration, or destruction.
4. Disclosure of Information Your personal information is not disclosed to third parties except in specific circumstances: 4.1 With Your Consent: Disclosure of your information to third parties occurs solely with your explicit consent. 4.2 Legal Obligations: We may disclose your information in response to valid legal requests, such as court orders or subpoenas, or to comply with applicable laws or regulations.
5. Your Rights and Choices You retain certain rights and choices concerning your information: 5.1 Access and Correction: You are entitled to access and amend your personal information by accessing the settings bar in the menu. 5.2 Opt-Out: The option to opt out of receiving communications from us is available by following the provided unsubscribe instructions. 5.3 Do Not Track: Our application does not respond to Do Not Track signals.
6. Children's Privacy Cloud IX is not designed for use by individuals under the age of 18, and we do not knowingly collect personal information from such individuals. If you suspect inadvertent collection of information from a child under 18, please notify us immediately.
7. Changes to this Privacy Policy We reserve the right to update this Privacy Policy periodically to reflect alterations in our practices or legal obligations. Notification of material changes will be provided byupdating the "Last Updated" date and posting the revised policy on our website or application.
8. Contact Us Should you have inquiries or concerns regarding this Privacy Policy or our practices, please do not hesitate to contact us at ikulstad@tulane.edu or bmw7axx@virginia.edu. Thank you for entrusting CLOUD IX with your privacy. We remain steadfast in our commitment to providing unwavering support and empowerment to survivors of sexual assault within a secure and confidential environment.